I hope you are doing well. Thank you for posting all our responses on your blog as we have nothing to hide from your loyal readers. I’m glad we could resolve Juliet’s concerns after purchasing our superb English Writing Software. I sincerely wish we could provide some sort of additional service to ensure Sol Lederman is satisfied as well.

My offer for a free license in compensation for his difficulties still stands if Sol is interested. I do not feel there is much else I can offer Sol as he has received a refund and would essentially receive a product valued at well over $100 absolutely free of charge. To the rest of Garry’s loyal readers, please do not hesitate to contact myself via Garry’s fantastic blog if you have any questions/comments about our software. We stand behind our software which encourages and helps deliver professionalism in every aspect of an individual’s writing! Have a great day everyone and look forward to hearing from you soon.

Kind Regards,

Zach Hamisha
Executive Marketing Team

I am glad that WhiteSmoke.com made efforts towards fixing the problem. I know too because I am getting many of the carbon copies sent to me that they have bent over backwards for Sol. I don’t think that you could make that guy happy even if you locked him in room and filled it with laughing gas.

After the difficulties in the beginning, I must admit that Whitesmoke apologized and took care of the problem. A few different people from whitesmoke have contacted me since then, and have been very helpful and friendly indeed. As to Paypal, PayPal offers a service here in Germany (where I live) and if you file a complaint about a purchase, then they do try to get buyer and seller together to settle things. As I was worried after not hearing from whitesmoke at the begining of this mishap, I did get intouch with Paypal, but meanwhile I have informed them that everything is fine and that the problems have been solved. The software is a great relief for me.

I bought Whitesmoke with a credit card. After Whitesmoke ignored and jerked me around for over a month about a refund I went to my credit card company. They reversed the charge after I explained that Whitesmoke said they would refund my money but didn’t. At one point Whitesmoke said they had technical difficulties processing my refund and that they wanted to mail me a check. I said no and Visa took care of me. I’m not as optimistic about PayPal as they are not customer oriented, especially with download software.

The lesson — don’t buy unknown software with PayPal. Buy it with a credit card and file a dispute with the merchant with your credit card company. Hopefully I’m wrong and PayPal will take care of you or WhiteSmoke will give you a refund.

Lesson #2: Check the web for scam reports before you buy; I didn’t and it cost me a bunch of hassle but I finally got my money back.

Check out Sol Lederman’s last blog post..The Brain Integration Technique journey continues

wanted to try out whitesmoke after reading so many good things about it BUT…
I am really frustrated now, I think I just fell in to their buy and download trap. Yesterday I bought the General, Business Writing Version, and Extended License Service. After paying via PayPal, I was reverted to a whitesmoke link to download what I had purchased. I was also informed that I would soon receive an e-mail with download advice, purchase confirmation etc, generally what one expects after paying. However, after downloading I realized I had received a trail version, which constantly reminds me that I would have to purchase the license in seven days. I didn’t even receive a confirmation mail. Since then I’ve been trying to get hold of someone from their support team, and all I receive are mails telling me that someone will get in touch with me. I just can’t believe I fell for something like this, it looked and sounded serious, I had read articles about whitesmoke online, and it seemed like everything was fine. I Paid $93, 00 and have received nothing.

What should I do?
Do you have an idea?

I had no problems getting in touch with WhiteSmoke.com and it seems that their response makes perfect sense to me.

Zach,

I received this comment from an individual named Sol Lederman. I’d like to know if this is true about what he said. This comment has not been published yet on my blog as it was held for moderation.

Best Regards,
Garry Conn

“I bought Whitesmoke. Guess how many grammar errors it found in the paragraph below? Zero.

I me think once good was Whitesmoke.
But grammar found problems no can find. Whitesmoke said artificial intelligence it uses. Me think it intelligence most artificial. No can do it. Whitesmoke full of all smoke.
How they say grammar, they check me confused very.

They’ve been blowing me off when I’ve contacted them about a refund. I’ve filed a complaint with my credit card company. I imagine they’ll reverse the charge.”

Hi Garry,

I forwarded your e-mail directly to the Head of Linguistics Development as it was not a normal complaint as I’m sure you already know. Here is the e-mail response she sent me and I am sending directly to you.

Hey Zach,

………WhiteSmoke is highly optimized to correct English writing mistakes that are made in the course of natural writing. Writing that is based on literally hundreds of thousands of texts that we analyze and store in our database. Due to the infinite amount of possible grammar errors, we have compiled an extensive array of the most common and probable grammar mistakes made both by native speakers and by second language English speakers.

The optimal way to test WhiteSmoke’s capabilities is by running it on existing documents, and not by feeding it deliberate errors similar to the ones that appear in the body of text you sent me. These intentional errors differ from the ones we naturally make when we are writing. For example, people tend to omit words (approx 1/3 of all mistakes) in the flow of writing, or under use punctuation marks, especially commas (approx 1/3 of all mistakes). If Sol, Garry, or anyone else you are working with has more feedback to offer, please feel free to forward it to me for analysis.

Thanks,

Laly

Like Laly said Garry, any feedback is always welcomed to better operate our product and of course improve on any areas mentioned by users or affiliates & partners. If you need anything else, please let me know. Make sure to have a look at some of the new banners & text links I uploaded for you to be able to use in regards to special promotions and more appealing graphical banner ads. Have a good day!

Kind Regards,

Zach Hamisha
Executive Marketing Team

Zach,

Thanks for looking into this for me. I will now publish this comment and supply your response.

Best Regards,
Garry Conn

Hope that better helps you Sol.

I me think once good was Whitesmoke.
But grammar found problems no can find. Whitesmoke said artificial intelligence it uses. Me think it intelligence most artificial. No can do it. Whitesmoke full of all smoke.
How they say grammar, they check me confused very.

They’ve been blowing me off when I’ve contacted them about a refund. I’ve filed a complaint with my credit card company. I imagine they’ll reverse the charge.

Hi Everyone,

This is Zach Hamisha from WhiteSmoke’s Executive Marketing Team. Just wanted to let you know that I’ll be available to answer any questions you have, technical or otherwise regarding our superb English Writing Software. I use it myself and we have quite a few versions targeted for specific industries so check it out. Our software will only help you become more professional in every aspect of your daily writing! When you have a minute, click on any of the banners for WhiteSmoke throughout Garry’s site and you’ll be able to take advantage of ongoing weekly promotions with HUGE discounts!!! Good luck with the contest everyone and I’m here if you have questions.

Kind Regards,

Zach Hamisha
WhiteSmoke Executive Marketing Team